Missions alerts

Mission not started alert

This alert warns the supervisor and agent if a mission has not started 20 minutes after the scheduled time.

This alert is deactivated by default. You therefore need to activate it for the agents concerned.

The page displays the list of agents concerned and the status of the alert (activated or not).

Modify alert

1. Click on the MODIFY button.

2. Select the alert concerned.

3. The alert configuration window opens.

4. Select the agents concerned.

5. Enter the email addresses and mobile numbers of the people to whom the alerts will be sent.

6. Tick the box if you want the group supervisor to be informed as well.

7. Don't forget to SAVE.

Mission not completed alert

This alert warns the supervisor and the agent if a mission has not been completed 20 minutes after the theoretical scheduled time.

This alert is deactivated by default. It must therefore be activated for the agents concerned.

The page displays the list of agents concerned and the status of the alert (activated or not ).

Modify alert

1. Click on the MODIFY button.

2. Select the alert concerned

3. The alert configuration window opens.

4. Select the agents concerned.

5. Enter the email addresses and mobile numbers of the people to whom the alerts will be sent.

6. Tick the box if you want the group supervisor to be informed as well.

7. Don't forget to SAVE.

Alert for non-compliance with tour timetable

This alert lets you know as soon as a job has not been processed in the established timeframe.

It is sent when the report for mission M+1 is recorded but the report for mission M has not been completed.

This alert is deactivated by default. You therefore need to activate it on the agents concerned.

The page displays the list of agents concerned and the status of the alert (activated or not ).

Modify alert

1. Click on the MODIFY button. 

2. Select the alert concerned

3. The alert configuration window opens.

4. Select the agents concerned.

5. Enter the email addresses and mobile numbers of the people to whom the alerts will be sent.

6. Tick the box if you want the group supervisor to be informed as well.

7. Don't forget to SAVE.

List of assignments: reports completed too early appear in orange.

It is therefore possible to view the assignments carried out in the wrong chronology: